Privacy Policy

1. Information we may collect

Account and contact information

We may collect names, email addresses, organization names, roles, account identifiers, and information you provide when requesting support or communicating with us.

Event and adjudication information

Depending on how an organization configures an event, Scorentra may process event names, schedules, divisions, participant or ensemble names, judge assignments, scores, comments, rankings, results, and related event records.

Payment information

Payments are processed by third-party payment processors, including Stripe. We may receive transaction status, billing contact information, payment method type, and transaction identifiers, but we do not directly store complete payment-card numbers.

Technical information

We may collect device, browser, IP address, authentication, security, diagnostic, and usage information needed to operate, protect, troubleshoot, and improve the service.

2. How we use information

• Provide, maintain, secure, and improve Scorentra.
• Authenticate users and manage permissions.
• Process and support event-administration and adjudication workflows.
• Process purchases and maintain transaction records.
• Respond to support, billing, privacy, and security requests.
• Detect fraud, abuse, unauthorized access, or service problems.
• Comply with legal, accounting, tax, and regulatory obligations.

3. How information is shared

We do not sell personal information to advertisers. We may share information with service providers that help us operate Scorentra, such as hosting, database, authentication, email, analytics, security, and payment-processing providers. These providers receive information only as reasonably necessary to provide their services to us.

Information may also be shared when required by law, to protect rights or safety, in connection with a corporate transaction, or at the direction of an organization or user authorized to control the relevant data.

4. Event organizations and data roles

For many event records, the organization using Scorentra determines what participant, judge, and competition information is entered into the platform and how it is used. Organizations are responsible for having an appropriate legal basis and providing any notices or permissions required for the information they submit.

5. Data retention

We retain information for as long as reasonably necessary to provide Scorentra, maintain event records requested by customers, protect the service, resolve disputes, and meet legal, tax, accounting, or contractual obligations. Retention periods may differ by data type and customer configuration.

6. Security

We use administrative, technical, and organizational safeguards designed to protect information. No internet service can guarantee absolute security, but we work to reduce unauthorized access, loss, misuse, and disclosure.

7. Children and minors

Scorentra is not directed to children under 13 for independent account creation. Event organizations may enter information about youth participants when appropriate for an event. Those organizations are responsible for complying with laws and obtaining permissions applicable to participant information they collect and submit.

8. Your choices and privacy requests

Depending on your location, you may have rights to request access, correction, deletion, or other treatment of personal information. Requests may be sent to support@scorentra.com. We may need to verify your identity or refer requests concerning organization-controlled event records to the organization responsible for that data.

9. Cookies and similar technologies

The public Scorentra website may use technologies necessary for site operation, security, preferences, or basic analytics. The application may use cookies or local storage for authentication and user preferences. If optional analytics or marketing technologies are introduced, this policy will be updated as appropriate.

10. International processing

Scorentra and its service providers may process information in the United States or other locations where our providers operate. Where required, we use appropriate mechanisms for cross-border data processing.

11. Changes to this policy

We may update this Privacy Policy as Scorentra evolves. Material changes will be reflected by an updated effective date and, where appropriate, additional notice.

12. Contact

Privacy questions and requests may be sent to support@scorentra.com.